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Customer Info

Customer Info

This customer service section aims to answer any questions you may have about our products or the service we provide. Please browse the information below to find out more information:

Pricing and descriptions

Product descriptions, prices and promotions shown on this website should only be used as a guide and the Seller reserves the right to vary them without notice. Images are provided to help customers recognise products. All prices quoted exclude taxes and delivery costs.

  • Returns - Goods should be inspected immediately on arrival. Any damaged or faulty goods, details must be notified to the Seller and the Carrier giving full details in writing with within 3 days. The goods and all packaging must be retained for inspection by the Seller. Any notifications of damaged or faulty goods will be dealt with as soon as is reasonably practicable. To confirm delivery of goods, we recommend using a signed for, insured return delivery method. The Seller is not respospable for return goods lost or damaged in transit.
Customer Info


  • Faulty Goods - All verified faulty goods will be fully refunded within 30 days of verification.
  • Cancellations - Any goods returned for credit having been correctly supplied to the buyers requirements will be subject to a 20% re-stocking charge. Goods must be returned within 3 days and must be new, unused and complete with original packaging. Refunds for cancellations will be paid within 30 days of return of goods.


We will personally deal with all complaints as soon as possible and will keep you informed of our progress during the complaints procedure. If you have a complaint, please don't hesitate to contact us.

Methods of Payment

You can make a secure payment by credit card using our Secure Server and Shopping Cart. We won't charge your credit card until the items are despatched.


All of the credit card information sent to DMV travels through a Secure Socket Layer (SSL) 'pipeline'. The information goes from your computer to our secure server. SSL is the most advanced security measure available.

.... thank you for your impeccable service. I will not hesitate to use you or recommend you to others in the future

Barry Stockwell

... thanks for your excellent service. Durometer arrived Friday and perfect for the job

Dr Peter Boyd

... thanks for the excellent response and delivery

Mark Davies

Received this morning ..... brilliant service

Colin Wynd

Excellent customer care shown in all your contacts with me!

Peter Mann